Making A Difference
since 2001

Terms & Conditions

By placing an order with gWeb, you confirm that you agree to the following terms and conditions.

The Client : The company or individual requesting the services of gWeb.
gWeb Internet Designs : hereafter referred to as gWeb
gWeb: The designer


Web Design Services Purchase

An 'order' is deemed to be a written or verbal contract / agreement between gWeb and the client, this includes telephone and email agreements.

A deposit may be required with any project before any design work will be carried out. All deposits are non refundable.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms (see below). Non payment will result in legal action being taken if necessary.

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, gWeb cannot accept responsibility for any losses incurred due to malfunction, omissions, etc. Whilst every care will have been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring websites are functioning correctly before use.

The client is be responsible for the textual content of their website, ensuring its accuracy, legality and reliability, and advising gWeb of any alterations necessary.

It is assumed that the client have copyright over any images or literary material provided to gWeb for production of the website. gWeb cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material we deem inappropriate. Those images provided by gWeb for inclusion in web designs remain the copyright of gWeb or those parties from whom permission has been attained.

The website, graphics, flash files and any programming code remain the property of gWeb until all outstanding accounts are paid in full.

Any scripts, php scripts, software, etc, (unless specifically agreed) written by gWeb remain the copyright of gWeb and may only be commercially reproduced or resold with the permission of gWeb.

gWeb will not be liable for any costs incurred, compensation or loss of earnings due to:

Any additions to the work will be carried out at the discretion of gWeb and where no charge is made by gWeb for such additions, gWeb accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

Database, Application and E-Commerce Development

gWeb cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care will have been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by gWeb remain the copyright of gWeb and may only be commercially reproduced or resold with the permission of gWeb.

Where applications or sites are developed on servers not recommended by gWeb, the client is expected to provide or seek any information, additional software, support, etc, pertaining to the server required in order for the application to be correctly developed.

The client is expected to test fully any application or programming relating to a site developed by gWeb before being made generally available for use. Where errors or other issues are found after the site is live, gWeb will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

Browser Compatibility

gWeb will endeavor to ensure that any developed/designed site or application will function correctly on most common web browsing software. gWeb can offer no guarantees of correct function with all browser software.

Website Hosting

Whilst gWeb may recommend hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service. gWeb cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Payment Terms

A deposit may be required from the client before any work is carried out. Accounts for work carried out by gWeb must be paid in full within 30 days of invoice. Deposits are non refundable.

Once a deposit is paid and work completed, the client is obliged to pay the balance of payment in full. gWeb may contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or gWeb have not been contacted regarding the delay, access to the related website, web pages, subsequent email settings, etc, may be denied and or removed. Continued failure to pay will be settled in Small Claims Court to pursue payment. Note: non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

All payments are non refundable.

The Seller’s Obligations¬†

gWeb shall endeavour to provide the agreed services in accordance with these Terms and Conditions.

The Client’s Obligations¬†

The Client shall:

(i) co-operate with gWeb as reasonably necessary in order to enable gWeb to provide the agreed services within mutually agreed deadlines and or within a reasonable time period, not exceeding twelve calendar months of initial deposit.

(ii) notify gWeb of any special requirements or circumstances relating to the services prior to gWeb providing the services, whereby special dispensations may be amicably agreed upon.

(iii) notify gWeb of any special requirements or circumstances relating to the services that might prevent the client from fulfulling their obligations as highlighted above (i). Where possible gWeb will endeavour offer special dispensations to accommodate such circumstances

Where gWeb in unable to complete a project or service within 12 calendar months of receipt of initial client deposit through failure of the client to fulfill their obligations (i), (ii) and (iii), gWeb reserves the right to cancel any agreements without refund or notification. Further work or service would be subject to new negotiation.

Complaints Procedure

Anyone who experiences a problem with their web service provided by gWeb should contact gWeb by telephone, email, or online contact form and clearly outline the complaint. gWeb will strive to resolve the matter to the satisfaction of all parties at their earliest convenience.


gWeb is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site. Such links are maintained "as is" for information purposes only and gWeb does not, therefore, necessarily approve of or endorse the content of those sites.


Prices are subject to change.


The information and data contained within gWeb websites is subject to change without notification.

gWeb reserves the right to edit or delete information posted for publication within its pages, whether it is deemed offensive, illegal, inappropriate or otherwise. gWeb reserves the right to refuse to display any items within its pages that it deems unsuitable, without any written or verbal notification.

Links to other web sites are for information only and gWeb accepts no responsibility or liability for access to or the material on any site so linked, and does not endorse or necessarily approve of the materials there found.

The reproduction, copying, downloading, storage, recording, broadcasting, retransmission and distribution of any part of gWeb websites is not allowed unless specific permission is granted by gWeb.

The use of the information and data contained within gWeb websites is done so at your sole risk. If you rely upon the information these pages contain, you are responsible for ensuring independent verification of its accuracy or completeness. gWeb offers no guarantee as to the accuracy or reliability of any of the information contained on any of its sites.

gWeb reserves the right to review its charging policies at any time without notification.

gWeb may revise these terms at any time without notification.

Rental Agreements

gWeb exclusively owns those sites that are under Rental agreement (see rental terms & conditions), along with the domain name and any sub-pages / sub-sites it may contain, though the content and information on rented pages is the responsibility of the party paying Rent. The site so rented may be freely advertised and promoted by the client, but the site is not subject to any kind of purchase agreement. All other terms and conditions apply.


We make use of cookies indirectly by using the third party service Google Analytics which tracks website traffic producing detailed information about site activity, like how many people visit our site, what they looked at, how long they stayed, etc. This helps us provide a better quality service, helping us to understand the sort of thing people need our help with, etc. It certainly does not provide or store any sensitive (personal) data about our visitors - such as name, age, address, etc. For more information, see our Cookies Page.


All contracts made between gWeb and the Customer are subject the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These terms and conditions do not affect your statutory rights as a consumer.

Privacy Policy

gWeb are committed to protecting your privacy and only use the information that’s collected about you lawfully in accordance with the General Data Protection Regulation 2016/679 (the GDPR). We only collect information about you that specifically necessary to process your orders and to provide you with the best possible service. We endeavour to keep your personal details up to date and do not share / sell / lease / your information with any other parties except as described in this Privacy Policy. You can check the information that we hold about you by contacting us.
See our full Privacy Policy here.


Need Further Help?

The above may seem confusing or even off-putting and that's really not our intention. If you are at all concerned, if you have any questions of need any help, simply contact us and we'll do our best to help.